EMEA - Automated workflows and real-time notifications
Easier compliance
NAR - Provided mechanism for verifying provider’s adherence to SLAs
Enhanced “remote hands”
APAC - Use built-in reporting tool to generate inventory of racks and cages reports
Optimized inventory management
APAC - Accurate view of the customer account information
Easy access
EMEA - Integration with ServiceNow allows clients to track their service requests
Increased efficiency
APAC - Installed AIM System at end points of provider’s network
Improved billing process
NAR - 10,000 outlets - hospital goes on-line quicker
Verify connected IP devices
APAC – 2,000 ports
Hospital automates tracking of medical devices
Track IT devices
NAR – 5,000 ports Medical company upgrades data center while maintaining operation
Upgrade data center
EMEA – 10,000 ports
Hospital automates tracking of medical devices
Track medical devices
NAR - 1,000 ports - telecom test lab automates internal billing
Automates internal billing
NAR - 700,000 ports - improving network uptime
Improve network uptime
NAR - 700,000 ports - rogue Wi-Fi access points detected and located
Locate rogue devices
NAR - 700,000 ports - Virus-infected laptops quickly identified
Locate virus-infected laptops
NAR - 700,000 ports - finance company identifies misuse of network
Detect misuse of network
CALA - 5,000 outlets - Virus-infected laptops quickly identified
Reduce technical fees
APAC - 3,000 ports - Service provider tracks connection time
Stranded switch ports
APAC - 3,000 ports - Service provider tracks connection time
Track connection time
EMEA - 20,000 ports - Wireless operator improves MAC accuracy
No manual process errors
NAR - 2,000 outlets - K-12 Solves IP security camera issue
Manage Outdoor Connectivity
NAR - 2,000 outlets - K-12 Solves IP security camera issue
Solve IP camera issues
EMEA - 30,000 outlets - University easily locates missing printers
Locate missing printers
APAC - 48,000 ports - bank tracks capacity in panels and switches
Capacity tracking
EMEA - 700,000 ports - financial company relocating servers
Relocate servers
CALA - 20,000 ports - IT team reduces error rates by eliminating manual processes
Reduce error rates
EMEA - 10,000 ports - bank ensures GDPR compliance
Ensure GDPR compliance
CALA - 90,000 ports - financial institution streamlines data center
DC Audit
CALA - Insurance company reduces maintenance costs
Reduce maintenance costs
CALA - 90,000 ports - financial institution monitors patching in data center
Recovery from broken fibers
CALA - 20,000 ports - IT team reduces error rates by eliminating manual processes
Eliminate manual tracking
EMEA - 40,000 ports - finance company speeds up server deployment
Server deployment
CALA - 6,000 outlets - financial institution reduces man-hours with imVision
Reduce labor
EMEA - 40,000 ports - large bank detects unauthorized access
Detect unauthorized access
CALA - 90,000 ports - financial institution monitors patching in data center
Monitor patching
CALA - 20,000 ports - financial institution implements servers without DCIM
Speed up server decommissioning
CALA - 5,000 ports - source of stolen RAM chips tracked and identified
Track stolen RAM chips
EMEA - 23,000 outlets - leading financial institution gains insight from intelligence
Measure occupancy rates
CALA - 70,000 outlets - financial institution solves the mystery of rogue devices
Locate unauthorized devices
CALA - 20,000 users - printer mix up in the food industry
Record device location
CALA - 90,000 outlets - financial institution increases IT productivity - Corporate Campus
Increase IT productivity
APAC - 16 sites - centralized management in a finance Institution
Centralized management
NAR - 8,000 outlets - bank augments remote IT support at 40 branches
Remote IT support
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Challenges
• IP PoE cameras not functioning properly
• Difficult to troubleshoot power and connectivity issues manually
Solution
• imVision circuit trace feature helped to troubleshoot issue
• Power and connectivity restored to IP camera
K-12 solves IP security camera issue
• K-12 school
• 2,000 ports
Project Details
North America
Europe, Middle East and Africa
Challenges
• Network printers at the university were being moved without being tracked by the IT department.
• When the next person tried to print and couldn’t locate the printer, the IT department would have to spend time physically locating it.
Solution
• The IT department implemented imVision and used the alert when moved feature to receive notifications when a printer was moved which included the new location.
• The printer is then quickly restored to it’s original location.
University easily locates missing printers
• 3,000 ports
Project Details
Challenges
• Complexity on documenting inner city fiber links
• Human mistakes when documenting the MAC records
• Problem solving is slow and difficult when no alert is received
• OSP cabling feature helps to simplify the documentation process
• Online Electronic work orders for MAC. (simpler, faster, and visible)
• Event notification of all critical circuits are sent to multiple parties
Service provider manages outdoor connectivity
• 5,000 ports
• 30 PoPs
Project Details
Asia Pacific
Solution
Challenges
• MAC (moves, adds and changes) take significant amount of time
• Errors occurring due to manual process
• Electronic work orders speed up MAC work
• MAC work errors minimised
Wireless operator improves MAC accuracy
• Data center
• 20,000 ports
Project Details
Europe
Solution
Challenges
• Multiple clients connecting to a variety of carriers
• Manually tracking connection time is difficult and error-prone
• Installed imVision at the point of interface
• Accurate tracking of connections and connection time
• 3,000 fiber ports in meet-me room
Project Details
Asia Pacific
Solution
Service provider tracks connection time
Challenges
• Manual documentation is unreliable in determining whether patched switch port is being used
• “Stranded” ports expensive
• ImVision identifies whether switch port is actually connected via circuit trace
• Stranded ports (up to 10% of total) can be re-used, providing significant cost, space and power savings
Stranded switch ports identified and re-assigned
• Building and data center
• >700,000 ports
Project Details
North America
Solution
Challenges
• A defective cash register can take days to fix.
• During this time, it will be replaced with an operational one.
• When the technician arrives, he finds a working cash register and charges for time and labor.
• IT Team records the MAC address of the defective cash register so it can be located and provided to the technician when he arrives.
Retail company reduces technical fees
• 30 Retail locations
Project Details
Central and Latin America
Solution
Challenges
• Illegal downloading of movies on corporate network
• Difficult to locate PC being used
• Using circuit trace, imVision identified location of PC that was used to illegally download movies
• Security team dispatched to remove PC and identify the suspect
Finance company identifies misuse of network
• Building and data center
• >700,000 ports
Project Details
North America
Solution
Challenges
• Infected PCs can be isolated from network but viruses can still be spread via external drives
• Difficult to find physical locations
• Using circuit trace, imVision identified location of infected PC
• IT team dispatched to collect PC , clean it and return it to service
Virus-infected laptops quickly identified
• Building and data center
• >700,000 ports
Project Details
North America
Solution
Challenges
• Unauthorized access points showing up on network
• Difficult to locate manually based
on out-of-date records
• imVision device discovery confirms rogue device MAC address and provides physical location of device
• Security is dispatched and unauthorized devices removed
Rogue WiFi access points detected and located
• Building and data center
• >700,000 ports
Project Details
North America
Solution
Challenges
• Unauthorized removal of connection to routers bringing the network down
• Using circuit trace, imVision identified the critical cord that had been removed
• Using the event time stamp, the operations team was able to identify the
responsible party
Improving Network
Uptime
• Building and data center
• >700,000 ports
Project Details
North America
Solution
Challenges
• Test lab charges departments based on network usage
• Difficult to accurately bill based on manual records
• Real-time accurate records of connectivity time and work orders automatically generated by imVision
• Accurate internal billing with audit trail provided
Telecom test lab automates internal billing
• Telecom test lab
• >1,000 ports
Project Details
North America
Solution
Challenges
• More and more healthcare IP devices added
• Device location had to be manuallyentered into CMDB
• Difficult to track as devices always being moved
• Integrated imVision with customer’s CMDB
• Location of IP devices automatically populated into CMDB
• Departments can be properly billed based on time of use
Hospital automates
tracking of medical devices
• 10,000 ports
Project Details
Europe, Middle East and Africa
Solution
Challenges
• Test lab must maintain connectivity during upgrade
• Redundant network very difficult to set up manually
• Customer built redundant network to maintain operations
• imVision generated work orders based on primary network connectivity
• Redundant network set up in hours rather than days
Solution
Medical company upgrades data center while
maintaining operations
• Data center expansion
• 5,000 ports
Project Details
North America
Challenges
• Difficult to track the connectivity
• Difficult to record the IT assets
• Difficult to map the logical information from switches and physical devices
• Upgrade iPatch-ready panels and install imVision system manager
• Accurate tracking of cabling connections
• Enable SNMP to trace the network devices with MAC & IP
Hospital automates
tracking of IT devices
• 2,000 ports
Project Details
Asia Pacific
Solution
Challenges
• Verifying all connected IP devices takes considerable time
• Manual walk-through
• imVision device discovery feature automatically retrieves IP device information and location
• Verification time reduced from one week to minutes
Hospital goes
on-line quicker
• New hospital
• 10,000 ports
Project Details
North America
Solution
Challenges
• Remote branches don’t have dedicated IT staff
• Any IT issues require IT to travel on site
• imVision provides remote management of cabling infrastructure
• IT can troubleshoot from central location
• Minimize truck rolls
Bank augments remote IT support at branches
• Bank with 40 branches
• >200 ports per branch
Project Details
North America
Solution
Challenges
• No IT staffs on sites
• Long distance between sites
• Monitor the 24x7 ATM machines
• IP devices management
• Use SNMP/imVision to manage IP devices and monitor ports
• Use Floor Layouts and IP device discovery to locate the IP devices
• Event notification helps IT to locate the issue remotely
Centralized management
in finance institution
• 16 sites
• 700+ outlets
• 18+ managed network equipment
Project Details
Asia Pacific
Solution
Challenges
• A sprawling campus network requires a data center technician to travel 30 minutes in between buildings.
• This added time to and implementation and downtime to any incident.
• imVision’s System Manager software is web based and allowed the
technician to confirm end-to-end connectivity remotely.
• Manager were also able to send automated work orders and track the
completion in real time.
Financial institution increases IT productivity
• Corporate campus
• 90,000 ports spread across over 3,000 racks/cabinets
Project Details
Central and Latin America
Solution
Challenges
• Printers across the building were moved to a subfloor for maintenance.
• Technicians didn’t record their original locations, so when the maintenance was complete the printers were relocated at random.
• An IT technician located each printer’s Windows ID by sending test pages to each of them.
• Then, using system manager’s database, was able to locate and map each printer back to their original location.
Printer mix up in the food industry
• Headquarters with 20 floors and approximately 20,000 employees
Project Details
Central and Latin America
Solution
Challenges
• Employees are using unauthorized devices such as wireless routers and personal laptops.
• The IT team used key imVision reporting features to discover and provide the location of unauthorized devices
• They were also able to detect and locate devices exhibiting suspicious behavior, such as changes to IP address or name
Financial institution solves
the mystery of rogue devices
• Two new towers with around 30K employees
• Over 70K ports spread across 450 racks
Project Details
Central and Latin America
Solution
Challenges
• Inability to measure occupancy rates due to large number of subcontractors
• Open office environment makes location tracking difficult
• Manual site surveys expensive and inaccurate
• Integrated imVision with Microsoft System Center
• Provided a link between user and computer name
• Result: generated report provides exact location of each person
Leading financial institution gains insight from intelligence
• New 7-story headquarters location including office and data center
• 15,000 copper and 8,000 fiber ports
Project Details
Europe, Middle East and Africa
Solution
Challenges
• RAM memory chips were being stolen from company computers.
• Thefts were difficult to detect and prove.
• The IT Team began tracking sudden changes in RAM memory and reported the MAC address to the infrastructure team.
• The infrastructure team used imVision’s System Manager to locate the IP Device, used the device history to determine it’s location, and reviewed security camera footage during the change in the RAM to determine the culprit.
Source of stolen RAM chips tracked and identified
• 5,000 ports spread across 250 racks
Project Details
Central and Latin America
Solution
Challenges
• Determining where/when to add
or decommission a server without
a DCIM is challenging.
• Utilizing imVision’s System Manager software, IT engineers created 80+ server templates to be used in deployment tasks.
• System Manager checks the RU space on the cabinet, connectivity available, and BTU/hour variables.
• An automated Work Order is created for patching to verify proper execution and tracks serial numbers for asset management.
Financial institution
implements servers
without DCIM
• 20,000 ports
• Over 180 racks
Project Details
Solution
Challenges
• A sprawling campus network requires a data center technician to travel 30 minutes in between buildings.
• This added time to and implementation and downtime to any incident.
• Implementing a monitoring system using imVision with an integration of Avigilon cameras allowed the system to not only monitor when an unscheduled change was made, but to also send pictures of the individual making the changes
Financial institution monitors patching in data center
• New tier IV data center
• 90,000 ports spread across over 3,000 racks/cabinets
Project Details
Central and Latin America
Solution
Challenges
• Unauthorized access detected on network
• Impossible to determine location of device with manual tracking
• Using hostname of unauthorized computer, imVision was able to provide the physical location of the device
• Company was able to track down and catch the person trying to access the network
Large bank detects unauthorized access
• Campus network
• 35,000 copper ports and 5,000 fiber ports
Project Details
Europe
Solution
Challenges
• Manual processes for tracing patching activity and test connectivity
• Manually documenting trace information using AutoCAD
• Very time consuming for employees
• Implemented imVision to document and update patching activity and test connectivity.
• imVision eliminates the need for manually updating trace info on AutoCAD since
locations and patching can be related using the layout function provided.
Financial institution reduces man-hours with imVision
• New office
• Over 6,000 ports spread across 130 racks
Project Details
Central and Latin America
Solution
Challenges
• Legacy process for deploying servers very time consuming and error-prone
• Circuit provisioning and electronic work order features of imVision automate server commissioning
• Reduction in provisioning time and errors
Finance company speeds
up server deployment
• Data center
• 35,000 copper ports and 5,000 fiber ports
Project Details
Asia Pacific
Solution
Challenges
• It is vital for this company to track usage of RU space, copper ports, fiber ports, power consumed and power outlets.
• Time-consuming tracking process
• Prone to human error.
• The company utilizes imVision as a reliable, real-time source of information
to track information vital for capacity planning.
Insurance company eliminates manual tracking process
• Over 45,000 ports and 600 racks/cabinets
Project Details
Central and Latin America
Solution
Challenges
• Broken fiber cables disconnect multiple servers, mainframes, and storage devices the network
• Manually restoring service can take days
• The infrastructure team used the real time updated database in imVision to recover all connections within 2 hours.
• Other teams spent 2 days to fully recover since at that time they had been manually
documenting their connectivity
Financial institution recovers from broken fibers in data center
• New tier IV data center
• 90,000 ports spread across 3,000 racks/cabinets
Project Details
Central and Latin America
Solution
Challenges
• Support business growth by ensuring data
center connectivity and security
• Make operational changes from slow manual
control to a fully automatized process
• imVision helped improve productivity, which generated financial payback in less than a year.
• imVision implementation was accompanied by a change in the operating team culture. This had previously been focused on time-consuming and bureaucratic manual processes.
• Financial gain to the company and increased satisfaction of internal and external stakeholders.
Insurance company reduces maintenance costs
• 3 Data centers
• 26,000 copper ports
• 15,000 fiber ports
• 400 racks, 1400 servers
Project Details
Central and Latin America
Learn more >>
Solution
Challenges
• A periodic review of data center is required
• Determining whether switch port connections should be kept or removed is difficult
• imVision reports helps the infrastructure team determine:
• which ports are patched but inactive
• how much time the port is on inactive status
• the last server to be connected to that particular port
• whether the port should be left cabled or whether the services should be removed.
Financial institution
streamlines data center
review
• New tier IV data center
• 90,000 ports spread across 3,000 racks/cabinets
Project Details
Central and Latin America
Solution
Challenges
• Difficult to locate host machines
• GDPR compliance requires accurate
information on IT assets
• imVision provides physical location of IT assets
• Integration with ServiceNow automates server deployment
• Real-time, accurate information satisfies GDPR requirements
Bank Ensures
GDPR Compliance
• Data Center
• 10,000 ports
Project Details
Europe
Solution
Challenges
• IT Team responsible for switches manually documented location and connectivity of switches
• Manual process very error-prone and consuming time consuming
• Implemented imVision to record the location of each switch and its connectivity
to end devices
• Enabled tracking of Switch Port capacity in real time and
• Reports feature allowed proactive management of capacity planning activities.
IT team reduces error rates by eliminating manual processes
• 20,000 ports spread across
• 180 racks/cabinets
Project Details
Central and Latin America
Solution
Challenges
• Server relocation required between
multiple data centers
• Costly and time-consuming manual process
• imVision provided accurate documentation for server deployment and decommissioning
• Company saved $50k per project in labor costs
Financial company relocating servers
• >700,000 ports
• Multiple data centers
Project Details
Europe, Middle East and Africa
Solution
Challenges
• Unknown panels and switches capacity
• Time-consuming manual effort to manage MACs (move, add, change)
• imVision provides real-time data about ports availability
• MACs become easier and quicker by using the guided patching feature
Capacity tracking
in data center (bank)
• 2DC, 1 building
• 48,000+ intelligent ports
• 3000+ devices
Project Details
Asia Pacific
Solution
Asia Pacific
Challenges
• Multiple Clients connecting to a variety of carriers, cloud services
• Difficult to verify time when connections have been added/removed
Solution
• Installed AIM System at end points of provider’s network
• Accurate tracking of time when client requested connectivity is added/removed
• Include Work Order report with electronic time stamp to client’s bill
Improved billing process results in more accurate revenue accrual
Europe
Challenges
• Room/cages/racks located in different halls, floors, buildings
• Legacy process for defining circuits was tedious and required in depth knowledge of the existing cabling topology
• Manual tracking implementation of new circuits is prone to errors
Solution
• imVision’s circuit provisioning reduced time and errors vs. creating circuits manually
• Integration with ServiceNow automated service requests implementation process
• Integration with ServiceNow allows clients to track their service requests
Increased efficiency by automating process for defining new circuits
Asia Pacific
Challenges
• MTDC Provider used Excel for tracking client’s subscription information for connectivity and leased space
• Integration of this subscription data with other internal systems was not possible
Solution
• imVision REST API provides the ability to share connectivity and room/rack capacity data with customer facing dashboard application
• Accurate view of the customer account information
Easy access to client’s information for connected circuits and leased space via Customer Portal
Asia Pacific
Challenges
• Layouts were maintained separately by Project Managers and Engineering
• AutoCAD, Visio and PowerPoint files created manually and stored in a network repository
• Requires support from PM and Engineering for making changes to the source files
Solution
• The company utilizes imVision Spaces feature for documenting and management of data center layouts and subscription status of rooms, cages and racks
• Use built-in reporting tool to generate inventory of racks and cages reports
Optimized inventory management for rooms, cages and racks
North America
Challenges
• Clients used Excel spreadsheets to specify connectivity changes and sent them via email
• Due to errors in spreadsheets some changes could not be implemented causing delays
Solution
• Use Electronic Work Orders feature to streamline implementation of client’s change requests
• Provided remote visibility to client’s cabling infrastructure
• Provided mechanism for verifying provider’s adherence to SLAs
Enhanced “remote hands” service via imVision remote management capabilities to meet SLAs
Europe
Challenges
• Must meet client’s compliance requirements
• Manual recordkeeping prolongs and increases cost of compliance audits
• Inaccurate documentation may result in otherwise preventable incidents
Solution
• imVision provides accurate documentation of cabling infrastructure via automated updates
• Automated workflows and real-time notifications help reducing operational risk
Easier compliance audits with automated documentation of cabling infrastructure
